At thinkintelsystema, we take your privacy seriously. This policy explains how we handle your personal information when you use our financial modeling education services and interact with our platform.
We operate in Taiwan and comply with applicable data protection regulations including Taiwan's Personal Data Protection Act (PDPA). Our commitment is to protect your information while providing quality educational resources for financial analysts.
Information We Collect
Running an educational platform means we need certain information to provide our services effectively. Here's what we collect and why:
Account Information
When you register, we collect your name, email address, and password. This lets you access our learning materials and track your progress through financial modeling courses.
Professional Details
We ask about your current role, experience level, and learning goals. This helps us recommend appropriate courses and understand how analysts like you use our platform.
Payment Information
For paid courses, we process payment details through secure third-party processors. We don't store full credit card numbers on our servers.
Usage Data
We track which lessons you complete, time spent on materials, and assessment scores. This shows us what's working and where students might need extra support.
Technical Information
Standard web data like IP addresses, browser types, and device information. This helps us fix technical issues and keep the platform running smoothly.
Communications
When you email us or use our contact form, we keep those messages to respond to your questions and improve our support.
Information You Provide Voluntarily
Sometimes students share additional details in discussion forums, project submissions, or feedback forms. You control what you share in these spaces, but remember that other students might see public forum posts.
How We Use Your Information
We're not in the business of selling data. Everything we collect serves a specific purpose related to education and platform improvement.
- Providing access to courses, materials, and assessments you've enrolled in
- Tracking your learning progress and issuing certificates when you complete programs
- Sending course updates, new material notifications, and relevant educational content
- Processing payments and maintaining transaction records
- Responding to your questions and providing technical support
- Analyzing usage patterns to improve course content and platform functionality
- Preventing fraud and maintaining platform security
- Meeting legal obligations under Taiwan law
We never sell your personal information to third parties. Period. Your data is used solely to provide educational services and improve our platform.
Data Sharing and Third Parties
We work with a few trusted partners to run our platform. Each has strict agreements about how they handle your information.
Service Providers We Work With
- Payment processors who handle transactions securely (they follow PCI DSS standards)
- Cloud hosting services where our platform and data live
- Email service providers for course notifications and updates
- Analytics tools that help us understand how people use the platform
- Customer support software to manage and respond to inquiries
Legal Requirements
Sometimes we have to share information by law. This might happen if we receive a valid court order or need to comply with Taiwan regulatory requirements. We'll notify you when possible unless legally prohibited.
Business Transfers
If thinkintelsystema merges with another company or gets acquired, your information would transfer as part of that deal. We'd notify you beforehand and explain any changes to how your data gets handled.
International Data Transfers
Our servers are primarily located in Taiwan, but some service providers operate internationally. When your data crosses borders, we make sure adequate protections are in place.
For European users, we implement appropriate safeguards to comply with GDPR requirements. Taiwan maintains data protection standards that facilitate international educational collaboration.
Data Security Measures
We take reasonable precautions to protect your information, though no system is completely secure. Here's what we do:
- Encrypted connections (SSL/TLS) for all data transmission
- Regular security audits and vulnerability assessments
- Access controls limiting who on our team can view personal data
- Secure password storage using industry-standard hashing
- Regular backups to prevent data loss
- Monitoring systems for suspicious activity
You also play a role in security. Use strong passwords, don't share your account credentials, and log out from shared computers.
Data Retention
We keep your information as long as you maintain an active account. After that, retention periods vary based on data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Until account deletion + 30 days | Account recovery period |
| Course completion records | 7 years | Certificate verification |
| Payment records | 7 years | Tax and legal compliance |
| Support communications | 3 years | Service improvement |
| Analytics data | 2 years | Platform optimization |
When data reaches the end of its retention period, we securely delete or anonymize it.
Your Rights and Choices
You have considerable control over your personal information. Under Taiwan's Personal Data Protection Act and international standards, here's what you can do:
Your Data Rights
How to Exercise Your Rights
Send requests to [email protected] with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. For complex requests, we might need up to 60 days and we'll explain why.
Some account changes you can make directly through your profile settings without contacting us. For immediate updates to your name, email preferences, or password, log into your account.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These small files help the platform remember you and work properly.
Types of Cookies We Use
- Essential cookies: Required for login, course access, and basic functionality. You can't opt out of these.
- Preference cookies: Remember your settings like language or display preferences.
- Analytics cookies: Help us understand how people use the platform so we can improve it.
- Marketing cookies: Track whether you arrived from an advertisement (used sparingly).
Most browsers let you control cookies through settings. Blocking all cookies might prevent you from using certain features. Our platform uses local storage and session storage too, which follow similar principles.
Children's Privacy
Our services target professional financial analysts and students pursuing advanced finance education. We don't knowingly collect information from anyone under 16. If you're under 16, please don't register or provide personal information.
If we discover we've collected data from someone under 16, we'll delete it promptly. Parents who believe their child has provided information should contact us immediately.
Changes to This Policy
We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on the platform.
The "Last Updated" date at the top shows when the current version took effect. Continuing to use our services after changes means you accept the updated policy.
For major changes affecting how we handle your data, we might ask for explicit consent before the new policy takes effect.
Taiwan-Specific Provisions
Under Taiwan's Personal Data Protection Act, we're required to inform you about specific rights and procedures.
Legal Basis for Processing
We process your personal data based on:
- Contractual necessity (providing the educational services you signed up for)
- Legal obligations (tax records, certificate verification)
- Legitimate interests (platform improvement, fraud prevention)
- Your explicit consent (marketing communications, optional features)
Cross-Border Data Transfers
As an educational platform serving international students, we may transfer data outside Taiwan. We ensure adequate protections through contractual agreements with service providers and by choosing partners in jurisdictions with strong data protection laws.
Contact with Authorities
If you believe we've mishandled your data, you can file a complaint with Taiwan's National Development Council or other relevant authorities. We'd appreciate the chance to address concerns directly first.
Questions About Privacy?
We're here to help clarify anything about how we handle your information. Reach out through any of these channels: